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FAQ

If your city is not listed in the selection list, please email us via your account email address and we will add it.
You can rent equipment by browsing the website and selecting the items you need (cameras, lenses, lights, backgrounds, etc.), then specifying the rental duration. After that, confirm your booking and pay the full invoice to secure your reservation.
Payment must be made in full upfront for all orders. You can pay using: Tabby & Tamara Visa & MasterCard PayPal Mada Apple Pay Any unpaid order is automatically canceled two hours after the payment link is sent.
Yes, you may be required to pay a cash deposit or sign a promissory note depending on the value of the rented equipment to ensure its safety.
If canceled more than 48 hours before the booking, the amount is added to your site wallet and is non-refundable in cash. If canceled or postponed less than 48 hours before the booking, the payment is non-refundable.
Yes, if you receive faulty or damaged equipment, you should immediately contact customer support via the website or WhatsApp and provide a video showing the issue. The equipment can then be replaced or refunded.
Equipment is delivered to your location or picked up from a specified point according to the agreement. After the rental period, the equipment is returned in the same way. Delivery fees in Riyadh and Jeddah are SAR 50 (including pickup and return), while delivery is free in the Eastern Province.
The renter is responsible for any damage or breakage during the rental. Repair or replacement costs of damaged parts will be charged, whichever is lower. In case of lost equipment, the full value must be paid.
Equipment must be used properly and kept clean. The renter is responsible for any damage, loss, or delay. Additional fees apply if equipment is dirty or requires special cleaning (e.g., mud or sand), ranging from SAR 100 to 500.
Yes, equipment can be rented for any occasion, including weddings, public events, or personal projects, as long as usage policies are followed.
Wide variety of equipment (cameras, lenses, lighting, studio). Easy booking via the website. Fast delivery to your home or shooting location. Excellent technical support and customer service.
Yes, our customer service team and technicians are always ready to recommend the most suitable equipment for your type of photography and budget.
Easy-to-use website interface, multiple payment options, fast delivery, and complete transparency in pricing and policies.
The minimum rental period is 24 hours.
Direct pickup from the branch. Or delivery by a representative to the specified address (service available in some cities at an additional cost).
All equipment is inspected and maintained prior to rental, and the customer is responsible for its safety during use. It is inspected after return to verify its condition, and in the event of any damage or deterioration, the customer is responsible for it.
Yes, cancellations are possible in accordance with our cancellation policy. It is preferable to contact customer service directly.
Please contact customer service immediately, and a solution will be found depending on the situation.
Yes, you must provide a copy of your national ID or residence permit, and a guarantee (insurance bond) may be required for some equipment.
Yes, it can be extended provided that you contact us before the end of the current period and confirm availability.